Job Description:

• Support all operational aspects of client's Consumer Connection product.
• Investigate new/unknown/existing issues in Consumer Connection. Clearly document all findings in the issue tracking system.
• Utilize issue tracking system (JIRA) daily.
• Provide feedback to the clients and technology managers.
• Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues.
• Provide support for and minor enhancements to reports utilized by the QC process.
• Work with other teams on issue resolution
• Strong data management and analysis skills
• Two to three years of experience using SQL
• Strong oral and written communications skills
• Ability to work independently with minimum supervision
• Strong facilitation skills

Other Responsibilities:

• Participate in daily support triage meetings and other regular meetings as required.
  
• Participate in documentation of support processes and methods.
• Maintain current set of client’s existing documentation.